🧠 RapidThrive + ChatGPT Action Guide
🎯 V5 Objective: Increase NPS by 30% Using AI-Driven Self-Service
1️⃣ STRATEGIC OBJECTIVE
Turn passive customer relationships into proactive loyalty by launching an AI-powered Self-Service Portal that boosts Net Promoter Score (NPS).
📈 Goal: Lift NPS by +30% in under 30 days
🗣️ Delight customers with instant service, not long waiting lines
2️⃣ STRATEGIC BARRIER: Traditional Customer Experience is Reactive
- 📞 Customers wait on phone calls for simple info
- 🧾 No access to order history or real-time delivery status
- 🚧 No visibility into refill scheduling or service performance
- 💬 CX team overwhelmed by repetitive inquiries
- 📉 Limited feedback loops = no loyalty improvement
3️⃣ RAPIDTHRIVE + CHATGPT SOLUTION
Launch an AI Self-Service Experience that gives customers full control of their oxygen delivery, status, and requests.
💡 What Customers Can Now Do Instantly:
- 🔍 Track orders + refill status via portal
- 🗓️ Reschedule deliveries in 1 click
- 🤖 Chat with GPT-powered Assistant 24/7
- 💬 Give feedback + request support in real-time
- 📈 NPS auto-measured after each interaction
4️⃣ RESULTS: Boost NPS by 30% in 30 Days
| Experience Area | Traditional Support | AI Self-Service Experience | Impact |
|---|---|---|---|
| Order Tracking | Manual via hotline/email | Real-time in dashboard | 🕒 24/7 |
| Response Time | Hours → Days | Seconds → Minutes | ⚡ 50x faster |
| Feedback Capture | Occasional surveys | Auto-triggered after actions | 💡 Actionable |
| NPS Baseline | 40 | 52 (projected) | 🔺 +30% |
| Customer Control | Low | High | 🎯 Loyalty ↑ |
5️⃣ ACTION GUIDE – Launch in < 7 Days
| Step | Action | Tools |
|---|---|---|
| 1 | Create Self-Service Flow Map | Miro + ChatGPT |
| 2 | Build AI Chat Assistant | GPT + Landbot or Glide |
| 3 | Connect Orders & Refills to Customer Portal | Airtable + Bubble |
| 4 | Launch NPS Prompt + Feedback Capture Loop | Typeform + Zapier |