📊 Total Reporting UX: Business Assessment Report
🎯 Objective
Assess business viability based on identified issues, supporting evidence, and overall strategic alignment.
🔍 Overview of Key Issues
- Issue A: Declining Customer Retention
- Issue B: Supply Chain Volatility
- Issue C: Regulatory Risk Exposure
🧾 Issue A: Declining Customer Retention
- 📉 Evidence 1: 18% churn rate in Q1 vs. 12% benchmark
- 📊 Evidence 2: NPS dropped from 42 to 28 YoY
- 📬 Evidence 3: Increase in service complaints (+32%)
🚚 Issue B: Supply Chain Volatility
- 📦 Evidence 1: 2x lead time fluctuation (avg. 16 → 32 days)
- 📉 Evidence 2: Missed Q4 delivery SLAs in 4 out of 5 regions
- ⚠️ Evidence 3: Over-reliance on single supplier for 38% of inputs
⚖️ Issue C: Regulatory Risk Exposure
- 📄 Evidence 1: Pending compliance check in 3 major markets
- 🔍 Evidence 2: Non-alignment with new ESG criteria
- 📉 Evidence 3: Legal costs up 19% due to policy disputes
📌 Summary of Conclusions
- A: Customer loyalty erosion threatens recurring revenue
- B: Logistics fragility increases cost and unpredictability
- C: Non-compliance could block market access and growth
✅ Final Recommendation
🚫 DON’T PROCEED – Critical business risks not yet mitigated